Ho Chi Minh – Customer Success Executive (English speaking)

Mô tả công việc:

- Facilitate the deployment process for new partner, ensuring they understand the functionalities and value of our products.

- Be on-call and respond to Keivi's chat channel during business hours to answer questions from customers/partners.

- Monitor usage and provide information and recommendations to enhance the customer experience/product's feature.

- Conduct customer surveys, summarize results, and report findings to manager as per the plan.

- Manage and report tasks to superiors following established procedures.

- Work from Monday to Friday (8:00 - 17:30) and Saturday morning (8:00 - 12:00)

Yêu cầu công việc:

- Job open for fresh graduates and experienced.

- Enthusiastic, dynamic, quick learner and customer-centric mindset.

- Must-have: Proficient in speaking and writing English.

- Nice-to-have: Candidates with experience in technology, telecommunications, or financial service companies.

Quyền lợi & Chính sách:

- Desirable salary that match your skills and work experience.

- Enjoy benefits as per legal regulations (holidays, social insurance, health insurance, etc.).

- Bonuses for holidays, Tet (Lunar New Year), birthdays, and other special benefits for family members, along with various fun activities throughout the year.

- Health care: Annual health check-up.

- Work in a dynamic and friendly environment.

- Participate in free company clubs such as Yoga, reading, technology, etc.

- Provided with high-performance computers and modern working equipment.

- Good career opportunities and advancement, with a clear career development pathway.