Hồ Chí Minh – Customer Success Oversea (Negociation)

Mô tả công việc:

Objectives:

Our role as customer services staffs is to help the customers and understanding our KiotViet software. Furthermore, we will try to understand customers' needs and problems while providing consulting, solutions, and supports.

The goal of the Customer Service staffs in the Successful segment is to help customers achieve efficiency and ease of use of KiotViet software by understanding their needs and issues, while providing specific support, solutions, and consulting.

Responsibilities:

•         Build relationships with customers at all levels to understand their personal and business challenges.

•         Facilitate the deployment process for new customers, ensuring they understand the functionalities and value of KiotViet products.

•         Monitor's usage and provide information and recommendations to enhance the customer experience.

•         Conduct regular check-ins with customers/ foreign agents to ensure satisfaction and address customer feedback.

•         Organize training sessions for customers/sales/agents on how to utilize KiotViet products.

•         Record and collaborate with other departments to resolve customer complaints following the company's process.

•         Conduct customer surveys, summarize results, and report findings to management as per the plan.

•         Manage and report tasks to superiors following established procedures.

Yêu cầu công việc:

·         Jobs open for fresh graduates and experienced

·         Enthusiastic, dynamic, quick learner and customer-centric mindset.

·         Must-have: Proficient in speaking and writing English.

·         Nice-to-have: Candidates with experience in technology, telecommunications, or financial service companies.

Quyền lợi & Chính sách:

•         Desirable salary that match your skills and work experience.

•         Work from Monday to Friday and Saturday morning.

•         Enjoy benefits as per legal regulations (holidays, social insurance, health insurance, etc.).

•         Bonuses for holidays, Tet (Lunar New Year), birthdays, and other special benefits for family members, along with various fun activities throughout the year.

•         Health care: Annual health check-up.

•         Work in a dynamic and friendly environment.

•         Participate in free company clubs such as Yoga, reading, technology, etc.

•         Provided with high-performance computers and modern working equipment.

•         Good career opportunities and advancement, with a clear career development pathway.